Welcome to AMUH Trip. By using our services, including booking tour packages, flights, trains, or visa services through our website or customer support, you agree to abide by the following Terms and Conditions. These terms govern your relationship with AMUH Trip and outline your rights and responsibilities. Please read them carefully before making any bookings or inquiries. If you do not agree with these terms, please refrain from using our services.

1. Booking and Payment Terms

  • Booking Confirmation: All bookings for tour packages, flights, trains, or visa services are subject to availability and confirmed only upon receipt of full payment or a specified deposit, as communicated at the time of booking.
  • Payment Methods: We accept payments via credit/debit cards, bank transfers, or other methods specified on our website. All transactions are processed securely through trusted payment gateways.
  • Pricing: Prices are quoted in Indian Rupees (INR) or other currencies as applicable and include only the services explicitly listed. Additional costs (e.g., taxes, visa fees, or optional activities) are your responsibility unless stated otherwise.
  • Non-Refundable Deposits: Some bookings may require non-refundable deposits, which will be clearly communicated during the booking process.
  • Currency Exchange: For international travel, exchange rates for Saudi Riyal or other currencies may vary. We recommend exchanging currency in India for better rates, as advised for pilgrimage packages.

2. Cancellations and Refunds

  • Cancellation by You: Cancellation policies vary by service (e.g., tour packages, flights, trains). Refunds, if applicable, are subject to the terms of our service providers (airlines, hotels, railways, etc.) and may incur cancellation fees. Please contact us for specific cancellation policies.
  • Cancellation by AMUH Trip: We reserve the right to cancel bookings due to unforeseen circumstances (e.g., supplier issues, natural disasters). In such cases, we will offer alternative arrangements or a full refund of payments made to us.
  • No-Show Policy: Failure to arrive for a booked service (e.g., flight, tour, or train) without prior cancellation notice may result in a full forfeiture of the booking amount.
  • Refunds Processing: Approved refunds will be processed within 7–14 business days, subject to the policies of third-party providers.

3. Visa and Travel Documentation

  • Visa Responsibility: AMUH Trip assists with visa applications for international travel, including Hajj and Umrah, but the final decision rests with the relevant authorities. We are not liable for visa rejections or delays.
  • Documentation: You must provide accurate and complete documentation (e.g., passport, photos, forms) as required. You are responsible for ensuring your passport is valid for at least six months from the travel date.
  • Pilgrimage-Specific Requirements: For Hajj and Umrah, women must travel with a Mahram, and you must wear Ihram before crossing the Meeqat, as per our travel guidelines.
  • Travel Documents: Carry hard copies of tickets, visas, insurance, and hotel vouchers, as these will not be provided at airports or other locations.

4. Travel Services and Limitations

  • Third-Party Providers: AMUH Trip acts as an intermediary between you and third-party providers (e.g., airlines, hotels, tour operators). We are not liable for disruptions, delays, or service quality issues caused by these providers.
  • Itinerary Changes: Travel itineraries, especially for tour packages, may change due to unforeseen circumstances (e.g., weather, local regulations). We will make reasonable efforts to provide comparable alternatives.
  • Accommodation Details: For pilgrimage packages, hotels may not provide buckets, tubs, fans, or Indian-style toilets. Water is available only at buffets, not in rooms, as outlined in our package descriptions.
  • Health and Safety: You are responsible for ensuring you are physically fit for travel. For pilgrimages, consult scholars or watch preparatory videos, as advised in our guidelines.

5. Liability and Disclaimers

  • Limitation of Liability: AMUH Trip is not liable for any loss, injury, damage, or inconvenience caused by events beyond our control, including but not limited to natural disasters, political unrest, or supplier failures.
  • Travel Risks: International and domestic travel carries inherent risks. You are responsible for purchasing adequate travel insurance to cover potential issues like cancellations, medical emergencies, or lost luggage.
  • Prohibited Items: For pilgrimage travel, carrying national flags or taking photos with them is prohibited and may lead to penalties, as noted in our travel tips.

6. Customer Responsibilities

  • Accurate Information: You must provide accurate personal and travel information during booking. Any errors or omissions may result in additional costs or service disruptions.
  • Compliance with Laws: You must comply with the laws and regulations of the destinations you visit, including Saudi Arabia’s rules for pilgrims (e.g., no WhatsApp calls; use IMO or Botim).
  • Travel Preparedness: Follow our travel tips, such as carrying small amounts of Saudi Riyal, universal adapters, and emergency medications, as outlined in our pilgrimage guidelines.

7. Privacyshe Privacy Policy

We are committed to protecting your privacy and will only use your personal information in accordance with our Privacy Policy. We may update this policy from time to time, and the most current version can be found on our website.

8. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Mumbai, Maharashtra.

9. Updates to Terms and Conditions

We may update these Terms and Conditions to reflect changes in our services or legal requirements. The latest version will be posted on our website, with the effective date of July 2, 2025.

Contact Us

For questions about these Terms and Conditions or your bookings, reach out to us:

Email: support@amuhtrip.com

Phone: +91 98975 96695

Address: 47-A, Ground Floor, Bharat Nagar, New Friends Colony, Near Temple, New Delhi – 110025 (INDIA)

Book with Confidence! By agreeing to these Terms and Conditions, you ensure a smooth and secure travel experience with AMUH Trip. Visit our website or contact us to start planning your next journey today!